Mofulog Support

Start here if something isn't working. If you still need help, email us at zhangjin99@yahoo.com.

How do I back up?

Go to Settings → Backup → Export to a file. All your records are saved in one file you can keep anywhere — iCloud Drive, Google Drive or your computer. You can add a password (if you forget it, the file can't be restored).

How do I restore a backup?

Go to Settings → Backup → Restore from a file and pick the file. You'll see what's inside (number of pets and records), then choose:

Merge: adds to your current data, without duplicates.
Replace: erases your current data first. A copy of it is kept on this phone.

How do I move to a new phone?

If you share with family: if your new phone uses the same Apple Account (iCloud Keychain) or Google account (Google backup), just install and open Mofulog — you'll be back in your family automatically. If not, use your recovery code or ask a family member to invite you again.
If you don't share: your records live only on your phone. Use Export to a file on the old phone and Restore from a file on the new one. This works between iPhone and Android too.

What if I lose my phone?

If you share with family, open Mofulog on your new phone and enter your recovery code in Family → Restore with a recovery code to get back to your family's data. You can find the code in the Family tab. Write it down or save it in a password manager, and keep it private — anyone with the code can access your family's data as the owner.
If you don't share, you can restore from your latest backup file. Exporting now and then keeps you covered.

How does family sharing work?

In the Family tab, tap Start sharing with family, then Invite family to get an invite code. Your family member opens Mofulog on their phone and enters the code in Family → Join with an invite code. Each code works once, for 24 hours, and works across different kinds of phones.
There are three roles:

Owner: manages the family (changes roles, removes members, can make someone else owner)
Can log: adds and edits records and schedules
View only: can only see records (e.g. a pet sitter)

Free sharing includes 1 other person; Family Cloud allows up to 10 people. Records travel over an encrypted connection, and if you don't share, they never leave your phone.

How do I leave a family?

Tap Family → Leave family. Records on your phone stay, and you'll stop getting new family records. If you're the owner, make someone else the owner first. Owners can also remove members with Remove from family.

How do I delete my account and data?

Data on our server: Settings → Delete account. You'll leave family sharing and your data on our server is deleted. If you're the only member, all family records on the server are deleted too.
Data on this phone: Settings → Erase data on this phone. All records, pets and settings on the phone are erased. This can't be undone.

If you never shared with family, nothing was stored on our server in the first place.

How do I cancel a subscription?

Family Cloud is billed and managed by your app store. Cancel at least 24 hours before the end of the current period to stop the next renewal.

iPhone: Settings app → [your name] → Subscriptions → Mofulog → Cancel Subscription
Android: Play Store → profile icon → Payments & subscriptions → Subscriptions → Mofulog → Cancel subscription

Deleting the app does not cancel a subscription. Local Pro is a one-time purchase, so there's nothing to cancel; on a new phone, use Restore purchases.

Notifications aren't arriving

Check that notifications are allowed for Mofulog in your phone's settings (iPhone: Settings → Notifications → Mofulog / Android: Settings → Apps → Mofulog → Notifications).
Check that Focus or Do Not Disturb isn't on.
Check that Remind me is turned on for the routine or schedule.
If you haven't opened the app for a while, open it once — it sets up upcoming reminders.

Contact

zhangjin99@yahoo.com
Telling us your phone model, OS version and app version helps us answer faster. There's no need to send your records or photos.